Return & Refund Policy
Last Updated: June 2026
Thank you for shopping with Nuvero. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
You may request a return if:
-
The item received is damaged, defective, or incorrect.
-
The item is unused, unworn, and in its original condition.
-
The item is returned with all original tags, packaging, and accessories.
-
The return request is initiated within 7 days of receiving the order.
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
-
Products that have been used, worn, washed, or altered.
-
Items returned without original packaging or tags.
-
Customized, personalized, or made-to-order products.
-
Gift cards and promotional items.
-
Products marked as "Final Sale" or "Non-Returnable."
Return Process
To initiate a return:
-
Contact our support team with your order number and reason for return.
-
Provide photographs if the item is damaged, defective, or incorrect.
-
Once approved, you will receive return instructions.
Items returned without prior approval may not be accepted.
Refunds
After receiving and inspecting the returned item:
-
Approved refunds will be processed within 5-10 business days.
-
Refunds will be issued to the original payment method used for the purchase.
-
Processing times may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photos or additional information to verify the issue before approving a replacement or refund.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was shipped.
For exchange requests, please contact our support team for assistance.
Return Shipping Costs
-
If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
-
For all other approved returns, customers may be responsible for return shipping charges.
Shipping fees paid during the original purchase are generally non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again.
-
Contact your credit card company or payment provider.
-
Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us.
Cancellation Policy
Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Nuvero
Email: support@nuvero.com
We aim to respond to all customer inquiries within 1-2 business days.